By G. Shouksmith (Auth.)
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What to Assess 29 9. SATISFACTIONS AND PROBLEMS. Most clerks find satisfaction in serving the public and in getting away from a desk job to one in an expanding organization which offers a wide variety of problems. Those seeking opportunity for travel and good promotion prospects can find both here. Poor manners on the phone, and an inability to deal with customers' problems constitute a problem to some workers. In a predominantly 9 to 5 country, this job operates on shift work which therefore poses a major problem to adjustment in young people.
Important personality traits are: patience, adaptability, tolerance, willingness to co-operate. He should have a reasonable command of spoken English though this is regarded not as a requirement in itself but as a sign of a good public manner. In essence the successful clerk has what might be called a good public relations manner and attitude so that he leaves with the prospective passenger a generally pleasant impression of his first contact with the Corporation. What to Assess 29 9. SATISFACTIONS AND PROBLEMS.
No particular hobby is preferable — merely any one which fits the conditions. (b) Should like responsibility and prefer an extremely active mental life. (c) Possibly travel — but not extreme or essential. (d) Genuine interest in flying as a career. 8. PERSONALITY REQUIREMENTS: (a) A person who is very stable emotionally js required. It is very important that a pilot should not be liable to crack under strains and stresses. (b) Possessing the following " c o m m a n d " or "leadership" qualities which will equip him not only for success as a second pilot but later as a captain in command: dependability, initiative, keenness, ability to inspire confidence, calmness, self-discipline, good appearance, and bearing.